Operations Manager, Ground Operations
Veho
Operations
Nashville, TN, USA
USD 80k-95k / year + Equity
Posted on Sep 11, 2025
Operations Manager, Ground Operations
Nashville, TN
Ground Ops Mgmt
In office
Full-time
About Veho
Veho is on a mission to revolutionize the post-purchase experience. We’re building a new, end-to-end logistics infrastructure—from middle mile to last mile—powered by tech that puts customers first. By removing the pain points in delivery and returns, Veho creates deeper loyalty and trust between brands and their customers. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
We’re proud of our championship culture, best-in-class benefits and the chance for every team member to share in our success through equity. Whether you work at one of our facilities or remotely, at Veho you’ll join a mission-driven team that’s transforming logistics—and having a lot of fun along the way.
Compensation:
$80,000 - $95,000 annually
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.
Role Summary:
As the site leader, the Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for managing the operation’s P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting.
Key Responsibilities:
- Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
- Coach, train, and guide supervisors and associates for forwarding career progression
- Use data and collaborate with the direct reports to identify and execute process improvements for the operation
- Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
- Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
- Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier
- Champion OSHA compliance and track incidents within markets
- Lead through the lens of Veho's Values
- Work cross-functionally to hire, retain, coach, and develop employees within the operation
- Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)
What you Bring:
- Bachelor's degree from a four-year college or university, or 3-5 years experience in warehouse operations management
- Minimum of 2 years leading and managing a team of direct and indirect reports
- 3+ years of experience in warehousing, inventory, or logistics
- Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
- Ability to effectively respond to and interact with staff at all levels of the organization
- Excellent written/oral communication skills
- Intermediate analytical skills--experience with Excel/Google Sheets
- Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
- Willingness to work flexible schedules, including weekends, holidays, and evenings
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.
Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.
All California applicants please reference our California Applicant Privacy Notice located here.
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Req ID: R405
