Senior Supervisor, National Operations Center
Veho
People & HR, Operations
Dallas, TX, USA
USD 81k-85k / year + Equity
Posted on Oct 9, 2025
Senior Supervisor, National Operations Center
Dallas, TX
Ground Operations HQ
In office
Full-time
About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
Compensation
$81,000- $85,000 per year
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full-time roles.
Anticipated Schedule:
- This is a 7pm-7am overnight shift.
- This team is on a rotating schedule, a 4-days-on, 3-days-off. All shifts are 12 hours. You can expect to work approximately 42 hrs/wk.
- Must be flexible for holidays, peak, and coverage rotations.
- This role is onsite in our Dallas, TX facility.
About the Role:
As a NOC Sr. Supervisor in Veho’s new National Operations Center (NOC), you will act as a command lead during your shift—driving real-time visibility, problem-solving, and performance across our 3PL and internal sites. You’ll oversee a team of NOC Coordinators, ensuring operational health, proactive issue resolution, and alignment with service level expectations. This role requires strong situational awareness, leadership under pressure, and the ability to translate complex network data into decisive action.
A great candidate:
- 5–7 years in logistics/parcel ops, preferably in a command center or multi-site operations.
- Strong leadership, decision-making, and crisis management skills.
- Familiarity with TMS/WMS, dashboards, and real-time operational reporting.
- Ability to prioritize multiple incidents under time pressure.
What You’ll Do:
- Lead and coach NOC Specialists and Analysts during assigned shift.
- Own escalation matrix: decide when to escalate to Engineering, Transportation, or Leadership.
- Issue flash alerts and incident bridges when network health is compromised.
- Provide ongoing feedback, reinforce process adherence, and ensure consistent shift handoffs.
- Ensure SOP compliance and continuous improvement across shifts.
- Identify process gaps, contribute to SOP updates, and surface systemic issues for Tier 2 escalation.
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
(Veho is unable to provide sponsorship at this time.)
All California applicants please reference our California Applicant Privacy Notice located here.
First name *
Last name *
Email *
LinkedIn URL
Phone number *
Location *
Resume *
Click to upload or drag and drop here
Do you have a family member/spouse that works or has worked at Veho?
Do you have direct, hands-on experience working in last-mile logistics? *
Will you require visa sponsorship (e.g., H1B) to work in the U.S. now or in the future? *
Are you available to work a flexible schedule that can include night, weekend and holiday shifts? *
Voluntary Self-Identification
To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
Gender
Race
Race and ethnicity descriptions
Voluntary Self-Identification of Veteran Status
VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.
Veteran status descriptions
Disabled veteran
A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disabilityRecently separated veteran
A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air serviceActive duty wartime or campaign badge veteran
A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of DefenseArmed Forces service medal veteran
A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).Veteran status
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
By applying you agree to Gem's terms and privacy policy.
Save your info to apply to other roles faster & help employers reach you.
Req ID: R431
