Expansion Program Manager
Veho
About Veho
About the Role:
A great candidate:
- Is a master project manager with a proven track record of launching complex, cross-functional initiatives on tight deadlines.
- Is a process-oriented builder who excels at creating, documenting, and implementing new operational playbooks from the ground up.
- Is an influential communicator and collaborator, capable of aligning internal teams (Operations, Tech, Customer Service) and external partners around a unified launch plan.
- Has a strong operational and technical aptitude, with the ability to manage systems integrations, train teams on new software and ensure data flows are accurate.
- Is a proactive and hands-on leader who thrives in a fast-paced environment, capable of managing a controlled launch and providing "hypercare" support to stabilize new operations.
What You’ll Do:
- End-to-End Launch Management: Own the entire project plan for standing up new 3PL sites, managing all workstreams to the first day of operations.
- Vendor Onboarding & Integration: Lead the complete onboarding process for new 3PL partners, including finalizing SLAs, managing systems integration, conducting SOP training, and establishing the performance management cadence.
- Internal Site Readiness: Prepare internal sortation centers for new partner handoffs by coordinating process training for staff, updating physical layouts, and ensuring all internal documentation and systems are configured for the new site.
- Cross-Functional Alignment: Serve as the central point of contact for expansion projects, leading internal kick-off meetings and ensuring all teams are prepared for the launch.
- Launch & Stabilization: Execute a controlled, phased launch for new operations, providing intensive "hypercare" support during the initial weeks to monitor performance, troubleshoot issues in real-time, and ensure a smooth transition to the steady-state operations team.