Product Director - Client Experience
Veho
Product
Framingham, MA, USA
USD 220k-240k / year + Equity
Posted on Oct 27, 2025
Product Director – Client Experience
Framingham, MA • Hybrid, New York
Product
Hybrid
Full-time
About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About the Role
As Product Director – Client Experience, you will drive the strategy, roadmap, and execution for technology that powers client success and business growth. Your mission is to create high-bar, customer-focused products that redefine the client lifecycle from onboarding to retention, delivering measurable impact at scale.
You will work closely with business, science and engineering leadership to build visionary products, drive operational excellence, and enhance the experiences of clients, drivers, consumers and internal teams. Veho moves fast, thinks big, and executes with focus and discipline, always prioritizing outcomes over process.
Your responsibilities will include:
- Define and Execute the Roadmap: Own the vision and strategy for client-facing tools and platforms that elevate satisfaction, efficiency, and retention.
- Drive Results: Set clear goals tied to business outcomes such as P&L metrics, engagement, and client retention, and build mechanisms that deliver measurable results.
- Architect Impactful Solutions: Lead discovery, design, and development of features that improve client outcomes and create a best-in-class experience.
- End-to-End Ownership: Manage the full product lifecycle from concept to launch to iteration with accountability for performance and adoption.
- Champion Experimentation: Use data, A/B testing, and predictive models to optimize decisions and continuously improve product performance.
- Collaborate Broadly: Partner cross-functionally with engineering, operations, finance, sales, and marketing to align strategy and drive seamless execution.
- Elevate Team Thinking: Model strong written and verbal communication, clear documentation, and rigorous decision-making grounded in data and customer insight.
What a Great Candidate Looks Like:
- Strategic and Analytical: You can zoom out to define the long-term vision and zoom in to execute tactical details.
- Customer Obsessed: You deeply understand user needs through quantitative and qualitative insights.
- Data-Driven: You rely on real-time data and experimentation to guide priorities and decisions.
- Influential and Collaborative: You drive alignment across technical and business teams through clarity, trust, and accountability.
- Execution-Oriented: You take action quickly, build lightweight mechanisms, and remove blockers to deliver results.
- Communicative: You translate complexity into simple, actionable narratives for executives and operators alike.
Qualifications:
- 5+ years of product or program management experience, including direct ownership of product strategy and execution.
- Strong analytical mindset with deep comfort using data to drive decision-making.
- Proven success managing end-to-end product lifecycles and cross-functional collaboration.
- Experience designing mechanisms for alignment such as postmortems, biweekly updates, MBRs and QBRs.
- Ability to work closely with technical teams and challenge assumptions constructively.
Compensation & Benefits
- Base Salary: $220-240k per year depending on experience
- Equity: Generous ownership package aligned with Veho’s commitment to shared success
- Benefits: Comprehensive medical, dental, and vision coverage; 401(k); inclusive work environment
- PTO: Flexible paid time off policy
Location: NYC, Boston.
Relocation: Not available
Visa Sponsorship: H1B sponsorship not available
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
(Veho is unable to provide sponsorship at this time.)
All California applicants please reference our California Applicant Privacy Notice located here.
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Req ID: R475
