Client Onboarding Manager
Veho
Bogotá, Bogota, Colombia
Posted on Feb 12, 2026
Client Onboarding Manager
Hybrid, Bogotá, Colombia
Client Experience
Hybrid
Full-time
About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About The Role
The Client Onboarding team defines, designs, and delivers an exceptional client service and collaboration experience which enables Veho to scale. You will be the client journey owner in the leadup to and immediate aftermath of a new launch: accountable for an integrated experience for the client across all Veho touchpoints. You will help set and manage expectations, drive operational alignment and shared business performance, and facilitate sustainable revenue growth via continuous improvement with clients.
As Veho continues to partner with new clients and expand into new markets, in this role you will help scale our client onboarding function. You will play a key role in unlocking growth by optimizing and executing on our approach to client onboarding while simultaneously ensuring that a client’s first operational experience with Veho is seamless and positive.
Responsibilities:
- Build and optimize client onboarding processes for our business lines that simplify and streamline the onboarding process for both Veho and clients
- Form deep cross-functional relationships with ground operations, other Central Operations teams, Product, and other key internal stakeholders
- Interface directly with multiple teams within new and existing clients to accomplish all onboarding outcomes for new launches and client expansion
- Leverage strong project management skills to execute on new client onboardings and existing client expansion into new markets
- Under the direction of Leadership, help build and develop client onboarding strategy in collaboration with the Commercial organization, Product team, and other operations teams
- Manage client and operational escalations and develop mitigation strategies
- Develop a detailed understanding of Veho’s operations and capabilities
What You Bring:
- BA/BS degree; MBA a plus but not required
- 5+ years of relevant work experience
- Ability to balance long term thinking with scrappiness to implement short-term improvements and test/iterate
- Excellent attention to detail and organization
- Ability to thrive in a fast pace environment with tight deadlines
- A go-getter who is excited by new challenges and can get hands dirty to solve problems
- Excellent verbal and written communication skills
- Strong stakeholder management skills across a wide array of audiences
- Can lead execution of complex initiatives and processes using project management best practices
- Prior experience onboarding clients or launching new products, markets, or initiatives preferred
- Prior experience interacting with clients preferred
Important Note:
This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
(Veho is unable to provide sponsorship at this time.)
All California applicants please reference our California Applicant Privacy Notice located here.
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A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disabilityRecently separated veteran
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Req ID: R610
