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Operations Architect



IT, Operations
San Francisco, CA, USA
Posted on Tuesday, June 4, 2024
About Venteur

At Venteur, we're dedicated to transforming healthcare in America. Our mission is to empower individuals to take control of the trillions of dollars spent on their behalf but often decided by human resources and brokers. We believe this will lead to better outcomes for all individuals.

The market transformation is just starting. As we saw 40 years ago with the transition from company-controlled retirement (pensions) to individual-empowered retirement (401ks), new regulation has enabled healthcare to make the same transition from group plans to an individual focused solution – an Individual Coverage Health Reimbursement Arrangement (ICHRA). Through our technology-led offering, our platform changes how businesses offer health benefits, and how employees are empowered to truly prioritize wellness and longevity.

We're seeking passionate individuals who thrive on exploration and learning to join us on this journey. With an early-stage startup, opportunities for career growth and advancement are immense along with the financial benefits of being an early employee of a future giant in technology. If you're a problem solver with empathetic communication skills, we want you to help us pave the way towards a healthier, more personalized future. Join Venteur and be part of something truly transformative!

Please note: All positions must be physically located within the US due to strict compliance requirements related to our industry. And, Venteur is not currently in a position to sponsor a visa or other work requirements. Heavy preference for this role is to be located in San Francisco.

Our Values

At Venteur, we believe that our culture is our strength. That's why we encourage the following values across our entire organization.

  • Approach Every Situation with Kindness
  • Bias for Action
  • Say “Yes” to the Hard Things
  • Insist on the Highest Standards
  • Strive for Empathy and Create Shared Understandings
  • Leave the Campsite Better than When You Found it
  • Earn Trust — and Keep It
  • Have Each Other’s Back

About the Role:

We are seeking an Operations Architect to join the team. This role is perfect for individuals who excel at bringing calm to chaos by using their technical expertise. You will join a team that manages over 150 insurance licenses and certifications, as well as thousands of partnership agreements with insurance carriers and healthcare providers. As a fast-growing company, Venteur’s Operations Team is constantly looking at ways we can efficiently scale our operations and reduce friction points for our customers. Your work will shape our operational infrastructure, technology investments, and product roadmap.

Your Responsibilities:

  • Identify, create, and implement plans to upgrade and scale Venteur’s operational infrastructure. Illustrative examples include incorporation of AI and automation agents into routine workflows.
  • Provide ownership, oversight, reporting, escalation management, and support for a portfolio of partnerships.
  • Perform and oversee payments and audit activities to support Venteur’s product.
  • Maintain analytics and dashboard that communicate Venteur’s overall operations status and enable cross-functional teams to proactively act/mitigate potential issues.
  • Stay up to date and quickly obtain proficiency in new regulations, technologies, and tools, as needed, to meet business needs. Update internal policies and procedures accordingly.

Basic Requirements:

  • Ability to obtain health insurance producer/broker’s license (Venteur will pay for your licensing and training fees)
  • Enthusiasm, aptitude, and attitude for a fast-paced, ever-changing, high-growth startup work environment
  • Proven problem-solving ability, especially in complex regulated environments
  • Extreme attention to detail with a track record of excellent quality assurance
  • Skilled with leveraging technology to scale operational systems, crunch data, and automate workflows. Familiarity with AI is a plus
  • Proficiency in Excel and tools for data analysis, visualization, and reporting. Ability to dive deep into data to create strategic programs
  • Strategically minded, forward-thinking, and highly technical
  • Note: This position will be San Francisco-based and expected to work in-person regularly.

What We Offer:

  • Competitive salary: $150,000 - $170,000 per year
  • Generous equity compensation
  • Comprehensive benefits package, including health, dental, and vision coverage
  • 401(k) retirement plan
  • Unlimited paid time off
  • Opportunities for professional development and growth
  • Offsite company trips

Equal Opportunity Employer:

Venteur is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of age, race, gender, religion, sexual orientation, disability, or any other protected status.

How to Apply:

If you're excited about the opportunity to join our team and help shape the future of healthcare, please submit your resume and include a cover letter that explains how your experience has impacted customers, end users, and other team members; and why you're interested in working at Venteur.