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Operations Associate (Full Time)



San Francisco, CA, USA
Posted on Thursday, June 13, 2024
About Venteur

At Venteur, we're dedicated to transforming healthcare in America. Our mission is to empower individuals to take control of the trillions of dollars spent on their behalf but often decided by human resources and brokers. We believe this will lead to better outcomes for all individuals.

The market transformation is just starting. As we saw 40 years ago with the transition from company-controlled retirement (pensions) to individual-empowered retirement (401ks), new regulation has enabled healthcare to make the same transition from group plans to an individual focused solution – an Individual Coverage Health Reimbursement Arrangement (ICHRA). Through our technology-led offering, our platform changes how businesses offer health benefits, and how employees are empowered to truly prioritize wellness and longevity.

We're seeking passionate individuals who thrive on exploration and learning to join us on this journey. With an early-stage startup, opportunities for career growth and advancement are immense along with the financial benefits of being an early employee of a future giant in technology. If you're a problem solver with empathetic communication skills, we want you to help us pave the way towards a healthier, more personalized future. Join Venteur and be part of something truly transformative!

Please note: All positions must be physically located within the US due to strict compliance requirements related to our industry. And, Venteur is not currently in a position to sponsor a visa or other work requirements.

Our Values

At Venteur, we believe that our culture is our strength. That's why we encourage the following values across our entire organization.

  • Approach Every Situation with Kindness
  • Bias for Action
  • Say “Yes” to the Hard Things
  • Insist on the Highest Standards
  • Strive for Empathy and Create Shared Understandings
  • Leave the Campsite Better than When You Found it
  • Earn Trust — and Keep It
  • Have Each Other’s Back

About the Role:

Our Operations Team oversees Venteur's financial management, contracts, invoicing, and compliance. This role is perfect for highly-detailed and organized individuals who aren't afraid of complexity. As part of a fast-growing startup, you'll play a leadership role in building operational systems and processes to allow our business to scale rapidly. You'll also play a key role in creating and implementing quality assurance systems that make sure we meet a high degree of customer satisfaction. The best part? Your work will make a difference. On a daily basis, we help families save thousands of dollars on their health care.

Note: This posting is for a Full Time hire. LinkedIn's algorithm has erroneously tagged the post as "Contract".

Your Responsibilities:

  • Maintain contracts and appointments with insurance carriers: This team manages over 150 insurance licenses and certifications, as well as thousands of partnership agreements with insurance carriers and healthcare providers.
  • Process insurance enrollments and perform audits to ensure policy accuracy.
  • Process premium payments and perform regular audits to proactively identify issues and provide resolution to our members and ensure accuracy and compliance with regulatory guidelines.
  • Handle complex member disputes and escalations that require coordination with the member, carrier, and marketplace.
  • Collaborate with cross-functional teams to implement quality improvement initiatives and monitor their effectiveness.
  • Stay up to date and quickly obtain proficiency in new regulations, technologies, and tools, as needed, to meet business needs. Update internal policies and procedures accordingly.
  • Develop solutions and/or processes to ensure customer needs and compliance requirements are met.

Basic Requirements:

  • Ability to obtain health insurance producer/broker’s license (Venteur will pay for your licensing and training fees).
  • Enthusiasm, aptitude, and attitude for a fast-paced, ever-changing, high-growth startup work environment.
  • Extreme attention to detail with experience evaluating, negotiating, and enforcing contracts.
  • Ability to effectively manage multiple tasks and prioritize workload in a fast-paced work environment.
  • Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
  • Proficiency in Excel and tools for data analysis and management.

Bonus Qualifications:

  • Active Health Insurance Producer License or experience in the health benefits space
  • Experience with B2B2C (especially in insurance or FinTech) and/or SaaS technology
  • Familiarity with healthcare insurance regulations, PCI compliance, and/or NACHA standards
  • Experience with contract management systems or software
  • Familiarity with business license requirements and filing processes

What We Offer:

  • Competitive salary: $75,000 to $85,000per year
  • Generous equity compensation
  • Comprehensive benefits package, including health, dental, and vision coverage
  • 401(k) retirement plan
  • Unlimited paid time off
  • Opportunities for professional development and growth
  • Offsite company trips

Equal Opportunity Employer:

Venteur is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of age, race, gender, religion, sexual orientation, disability, or any other protected status.

How to Apply:

If you're excited about the opportunity to join our team and help shape the future of healthcare, please submit your resume and include a cover letter that explains how your experience has impacted customers, end users, and other team members; and why you're interested in working at Venteur.