Crane and Rigging Account Manager
Vita Inclinata
This job is no longer accepting applications
See open jobs at Vita Inclinata.See open jobs similar to "Crane and Rigging Account Manager" Techstars.Position Summary
The Account Manager at Vita Inclinata serves as the primary point of contact for customer job sites following a VLN (Vita Load Navigator) sale or rental. This role is focused on ensuring seamless deployment, hands-on training, ongoing customer support, and post-sale relationship management. The Account Manager is responsible for nurturing site-level engagement and identifying opportunities to expand product usage at each assigned job site. This position does not manage company-wide accounts but instead “owns” individual job sites, working in tandem with the originating Sales Territory Managers.
This role includes performance-based commissions for sales generated through job site engagement.
Customer Success & Relationship Management
- Own customer communications and support for job sites after a sale is closed.
- Build strong, trusted relationships with onsite personnel (e.g., crane operators, superintendents, safety managers).
- Conduct post-deployment check-ins, and customer satisfaction reviews.
- Ongoing communication with Sales Territory Managers on project progress.
VLN Deployment & Training
- Lead all onsite VLN training sessions.
- Coordinate pre-deployment planning, including shipping logistics and training scheduling.
- Maintain and update customer-facing SharePoint resources and documentation.
Technical Support & Service Coordination
- Provide technical support before, during, and after deployments.
- Offer real-time troubleshooting and problem-solving for product use in the field.
- Work with Operations Support Manager to generate service quotes and manage accessory recommendations.
Sales Support & Upselling
- Identify new opportunities for additional Training, VLN and/or accessory sales at assigned job sites.
- Conduct product demonstrations and participate in roadshows when relevant.
- Collaborate with Sales Territory Managers to ensure seamless handoffs and consistent account messaging.
- Assist with customer content, testimonials, and case studies.
- Participate in cross-functional feedback loops with Operations, Production, and Engineering teams.
Additional Requirements
- 3–5 years in customer success, field services, or technical account management; specifically in construction, industrial equipment, or heavy machinery.
- Strong interpersonal and communication skills; ability to manage relationships onsite with frontline workers and supervisors.
- Technically competent and comfortable with hands-on equipment training.
- Able to manage multiple job sites and travel as needed (up to 70%).
Preferred Qualifications
- Experience with crane operations, rigging systems, or industrial lifting equipment.
- Prior background in a start-up or fast-paced technical environment.
- Proficiency in Microsoft Office, SharePoint, and CRM tools (e.g., Salesforce).
This job is no longer accepting applications
See open jobs at Vita Inclinata.See open jobs similar to "Crane and Rigging Account Manager" Techstars.