Position Summary

The Account Manager at Vita Inclinata serves as the primary point of contact for customer job sites following a VLN (Vita Load Navigator) sale or rental. This role is focused on ensuring seamless deployment, hands-on training, ongoing customer support, and post-sale relationship management. The Account Manager is responsible for nurturing site-level engagement and identifying opportunities to expand product usage at each assigned job site. This position does not manage company-wide accounts but instead “owns” individual job sites, working in tandem with the originating Sales Territory Managers.

This role includes performance-based commissions for sales generated through job site engagement.

Customer Success & Relationship Management

• Own customer communications and support for job sites after a sale is closed.
• Build strong, trusted relationships with onsite personnel (e.g., crane operators, superintendents, safety managers).
• Conduct post-deployment check-ins, and customer satisfaction reviews.
• Ongoing communication with Sales Territory Managers on project progress.

VLN Deployment & Training

• Lead all onsite VLN training sessions.
• Coordinate pre-deployment planning, including shipping logistics and training scheduling.
• Maintain and update customer-facing SharePoint resources and documentation.

Technical Support & Service Coordination

• Provide technical support before, during, and after deployments.
• Offer real-time troubleshooting and problem-solving for product use in the field.
• Work with Operations Support Manager to generate service quotes and manage accessory recommendations.

Sales Support & Upselling

• Identify new opportunities for additional Training, VLN and/or accessory sales at assigned job sites.
• Conduct product demonstrations and participate in roadshows when relevant.
• Collaborate with Sales Territory Managers to ensure seamless handoffs and consistent account messaging.
• Assist with customer content, testimonials, and case studies.
• Participate in cross-functional feedback loops with Operations, Production, and Engineering teams.

Additional Requirements

• 3–5 years in customer success, field services, or technical account management; specifically in construction, industrial equipment, or heavy machinery.
• Strong interpersonal and communication skills; ability to manage relationships onsite with frontline workers and supervisors.
• Technically competent and comfortable with hands-on equipment training.
• Able to manage multiple job sites and travel as needed (up to 70%).

Preferred Qualifications

• Experience with crane operations, rigging systems, or industrial lifting equipment.
• Prior background in a start-up or fast-paced technical environment.
• Proficiency in Microsoft Office, SharePoint, and CRM tools (e.g., Salesforce).