Why Voyager?

Voyager is helping the world's largest commodity and energy companies transform their bulk marine shipping. Our technology provides customers with an end-to-end SaaS solution for managing the lifecycle of a Voyager from planning through to execution and claims.

The company is leveraging the latest technologies including GenerativeAI, Machine Learning, and no-code applications to deliver a world-class product trusted by Fortune 50 companies.

Voyager has raised over $10m in VC funding from groups including Flexport Ventures, ScOp Ventures, Phaze Ventures and ATX Ventures.

About the role:

We're looking for a proactive, empathetic, and analytical Senior Customer Support Specialist based in Brazil or Latin America who thrives on solving problems, building relationships, and creating efficient processes. This role is ideal for someone who enjoys digging deep into customer challenges, organizing workflows, and leaving things better than they found them.

What you will do

• Serve as the primary contact for customer inquiries, offering technical support and exceptional service.
• Resolve complex customer issues with efficiency, empathy, and a problem-solving mindset.
• Proactively identify opportunities to improve the customer experience and share feedback with internal teams to enhance product features.
• Provide clear, effective training and guidance to customers, ensuring they can maximize the value of our products.
• Analyze customer support trends, generate insights, and contribute to initiatives that drive continuous improvement.
• Document key processes, solutions, and insights to build a robust knowledge base for customers and team members.
• Take ownership of tasks, working autonomously to create and refine processes that streamline operations. Be comfortable with ambiguity and creating processes from scratch.

What we are looking for

• Experience: 4+ years in Customer Support, preferably in a SaaS environment, with a proven track record of delivering outstanding service.
• Technical Aptitude: Comfortable navigating technical systems and tools; able to learn and adapt quickly.
• Soft Skills: Demonstrated ability to connect with customers through empathy, curiosity, and patience, combined with excellent conflict resolution and communication skills.
• Organization: Highly organized, detail-oriented, and proactive in managing multiple priorities.
• Languages: Strong proficiency in English and Portuguese (written and spoken).
• Leadership: Experience inspiring and guiding customers and team members toward shared goals.

Bonus if you have this

• Strong bonus if you come from the maritime, shipping, or logistics industry
• Background in the commodities industry, with an understanding of related workflows and customer challenges.
• Fluency in Spanish.
• Experience with SQL, creating reports, and building dashboards.
• Startup experience, with the ability to adapt in a fast-paced, dynamic environment.
• Familiarity with the maritime or logistics software industry, with an understanding of customer pain points.

What we offer

• Competitive compensation
• Eligible for performance-based bonuses based on individual and company performance
• Stock options
• Generous annual leave policy
• Healthcare allowance
• Technology Allowance
• Professional Development and Education incentives
• Day-off on your birthday
• Annual company 1 week All Hands event. Previous locations include Panama, Chile, Houston, Argentina and Lisbon