Voyc, an award-winning leader in contact centre AI software, helps financial services companies be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses artificial intelligence to transcribe and automatically analyse and review interactions to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. The AI solution “listens” for potential problems and compliance breaches and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation.

Financial services companies have a huge compliance problem, particularly in the context of contact centre quality assurance. These companies struggle to monitor 100% of customer interactions due to the high cost of employing more and more quality assurance assessors. As a result, the average company monitors only 4-5% of customer interactions. This results in a large number of unchecked interactions, including complaints, compliance breaches and poor agent behaviour.

That’s where Voyc comes in! Voyc has built strong compliance models and cutting-edge software to revolutionise the contact centre quality assurance process. In 2021, Voyc was selected as the winner of the Accenture Blue Tulip Awards and the KPMG Digital Innovation Challenge. All of this has been achieved by our team of highly-motivated, diverse and purpose-driven individuals.

Job Description
Are you a Intermediate Fullstack Engineer looking to join a company with a positive culture and mission? Do you want to be part of a team that is making the world a more consistent and caring place through innovative software solutions? If so, we have the perfect opportunity for you! Voyc is a SaaS start up focused on using cutting-edge AI, Machine Learning and other technology to deliver a product that promotes positive change in society by increasing Consistency and Care in call centres for regulated companies. You can find out more about us at voyc.ai and meet the team and dig into our values on our About Us page

To further our mission of promoting Consistency and Care, we’re looking for talented and motivated Intermediate Fullstack Engineer to join our team. In this role, you will have the chance to work on exciting projects, collaborate with experienced developers, and contribute to a positive and dynamic company culture. If the prospect of solving unique and challenging problems appeals to you we encourage you to apply for this opportunity.

Responsibilities

• Take ownership of our FTP system and the maintenance thereof
• Triage, investigate and resolve exceptions
• Investigate and squash bugs
• Collaborate on new features, enhancements and other deliverables to improve our customers’ experience and the way we work

As a Intermediate Fullstack Engineer at Voyc, you will play a pivotal role in advancing our software solutions. Your responsibilities will include:

• Collaborating with cross-functional teams to develop and maintain complex web systems using Python, Django, Celery, JavaScript and ReactJS.
• Applying your understanding of both backend and frontend development to ensure the high-quality delivery of projects.
• Providing technical expertise in software architecture and development, offering guidance and recommendations to ensure optimal solutions.
• Contributing to the entire software development life cycle, from spec to deployment, and driving projects to meet high-quality standards.
• Mentoring and training junior software engineers to foster growth and skill development within the team.
• Participating in design reviews, risk assessments, and troubleshooting of application issues.
• Collaborating with Quality Assurance teams to develop effective test cases, procedures, and plans.
• Identifying opportunities to implement new technologies that enhance productivity and align with business needs.
• Participating in agile/scrum methodologies, contributing to sprint planning and execution.
• Demonstrating exceptional analytical, communication, and organisational skills.
• Embodying the company values of playing to win, putting people over everything, driving results, pursuing knowledge, and working together.
• Writing tests and documentation and maintaining existing features.

Our Stack

• Python / Django / Celery
• Javascript / ReactJS / Redux / Bootstrap
• AWS (RDS, ECS, EC2, Lambda, S3, MSK)
• PostgreSQL
• Elasticsearch
• Kafka

Nice to have

But not required.

• Experience with Kafka and stream processing.
• Experience with big data processing and reporting.
• Experience managing relational and distributed database systems.

As well as the opportunity to learn and expand your skills while making the world a better place, working at Voyc offers the following

• A market-related salary
• Caring, growth-focused team culture
• Flexible working hours
• Remote work
• Forward-thinking leave policies
• Company-sponsored lunches, travel and learning opportunities
• An inclusive & representative workplace

Company Values

• Playing to win
• Putting people over everything
• Driving results
• Pursuing Knowledge
• Working together