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Sales Development Representative



Sales & Business Development
Cape Town, South Africa
Posted on Monday, July 8, 2024

Voyc is an award-winning conversation intelligence and compliance monitoring software specifically developed for financial services firms’ contact centes. Voyc helps financial services companies be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses AI to transcribe, automatically analyse and review customer calls to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. Voyc automatically identifies interactions that fail to meet regulatory compliance standards, and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation.

Voyc has built strong compliance models and the cutting edge software to revolutionise the contact centre quality assurance process.

Watch Voyc brand video: https://www.youtube.com/watch?v=QS0UsauF2eU

Job Description

We're looking for a Sales Development Representative with a proactive, go-getter mentality and a hunter instinct. As an SDR at Voyc, you will play a pivotal role in driving our ambitious growth targets by identifying and qualifying potential leads within the financial services sector.

Reporting to the Head of Growth, you will collaborate closely with the marketing and SDR colleagues as well as the Account Executives to build and execute targeted outreach campaigns and support the overall sales strategy. This position offers an excellent pathway for career advancement, with the opportunity to progress into an Account Executive role.

Key Responsibilities:

  1. Prospecting: Research and identify potential customers within the UK financial services sector through online research.
  2. Outbound Outreach: Initiate contact with prospects through outbound calls, emails, and personalised LinkedIn messages with a goal to generate interest and schedule an introductory call with the Sales team.
  3. Communication: Understand prospects’ needs and challenges, and be able to effectively communicate the value proposition of Voyc.
  4. Collaboration: Work closely with Account Executives to hand off qualified leads, provide detailed insights gathered during the prospecting phase, and ensure a seamless transition throughout the sales process.
  5. Reporting: Be responsible for daily activity targets and weekly KPI targets (number of scheduled introductory calls). Report on your progress towards the targets.
  6. Pipeline Management: Maintain accurate records of prospect interactions and sales activities in the CRM system.