Product Enablement & Academy Product Owner

Are you excited by the idea of building something from the ground up? Do you thrive in fast-paced environments where you’re given a problem, not a playbook?

We’re looking for a Product Enablement & Academy Product Owner to join our team at Voyc — someone who’s equal parts strategist, content creator, product thinker, and doer. You’ll take full ownership of our enablement ecosystem — including the Voyc Academy, Help Centre, onboarding flows, and in-product learning — and help our users and internal teams succeed, even when the product isn’t perfect (yet).

This is not a traditional training role. It’s a high-responsibility position for someone who treats enablement like a product and isn’t afraid to get their hands dirty — learning fast, building smart, and delivering at pace.

What You’ll Be Doing

• Owning the full enablement roadmap and platform across our Academy, Help Site, in-product training, and certifications.
• Creating educational content across formats: walkthroughs, videos, written guides, in-product help, and structured onboarding tracks — all tailored to real user needs
• Staying tightly aligned with our evolving product so your content can keep up — and help fill the gaps when it can’t.
• Embedding enablement in our product release cycles, sprint reviews, and go-to-market launches.
• Analysing usage data and feedback to improve what’s working — and pivot quickly on what’s not.
• Working with Product, Engineering, Customer Success, and Sales to understand where enablement is most urgently needed.
• Building scalable systems for content development, audits, updates, and platform maintenance.

What Makes This Role Challenging

• Our product is powerful — but still evolving. You’ll need to adapt fast and help users navigate ambiguity with clear, creative enablement.
• We move quickly. There’s not always a detailed brief, so self-direction and strong judgement are essential.
• Sometimes, the content you create is the workaround — filling in functionality gaps until the product catches up.

What We’re Looking For

• 3–5 years of experience in enablement, instructional design, content strategy, or education — with at least one role where you built an Academy or equivalent from scratch.
• Demonstrated experience writing, designing, and producing structured learning content from concept to launch.
• A strong understanding of SaaS products and the ability to explain them clearly, even when the UI is still in flux.
• Excellent writing, communication, and stakeholder skills — and the ability to manage multiple streams of work independently.
• Experience owning and managing platforms like an LMS or CMS.
• Curiosity, grit, and a love for solving hard problems that don’t have a blueprint.

Nice to Have

• Experience scaling an Academy or enablement function after launch.
• Familiarity with UX, behavioural design, or learning theory.
• Experience working with global or remote teams.

In addition to gaining valuable experience and expanding your skills while building trust in financial services, working at Voyc offers:

• Remuneration: R480 000 to R540 000 per year
• Option to participate in our share options program
• A supportive, growth-oriented team culture that aligns with your personal goals
• Flexible working hours
• Innovative leave policies
• Company-sponsored lunches, travel, and learning opportunities, including an annual offsite event in Cape Town and Travel to the Netherlands
• An inclusive and representative workplace

More Perks here