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I.T Support - National Service

Zipline

Zipline

Customer Service
Ghana
Posted on Wednesday, May 22, 2024

ABOUT ZIPLINE

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

ABOUT YOU AND THE ROLE

Are you in your final year, eligible for the 2024/2025 National Service? Our national service program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful National Service Personnel are empowered to apply their acquired skills in the local and international job market.

As an IT Support NSP at Zipline, you will use your technical skills and customer service to provide support for computer hardware, networking, operating systems, and application software. You will be guided to troubleshoot and solve straightforward problems and create documentation where necessary. You will be crucial to our business, ensuring we are driving our mission forward and that our teams are running smoothly to deliver every life-saving package as efficiently as possible.

WHAT YOU'LL DO

  • Provide technical support for our Jira Help Desk ticketing system.
  • Support the implementation of IT policies across multiple distribution centers.
  • Analyze IT Support inquiries to identify recurring user problems, recommend solutions, identify areas where service can be improved and establish improvement plans.
  • Troubleshoot and provide technical guidance and education for users on Windows, Chrome, Mac, and Linux OS.
  • Manage user access to resources and applications on Google Workspace and Office 365 (Gmail, OneDrive, Docs, Sheets, Confluence, office 365 apps etc.).
  • Ensure timely follow-ups with user tickets and drive issues to resolution.
  • Monitor network performance across the various distribution centers, document and report downtimes and take proactive steps for resolution.
  • Use Mobile Device Management (MDM) tools or systems such as Jamf, Okta and Google Workspace for managing devices and workstations.
  • Communicate effectively (verbally and in writing) and build strong relationships with internal teams and external stakeholders.
  • Work as part of a global team across multiple time zones, countries and languages.

WHAT YOU'LL BRING

  • HND or Degree in IT, Computer Science, Computer / Networking Engineering or related fields with an internship experience.
  • Ability to provide stellar customer service to internal and external stakeholders.
  • Ability to troubleshoot audio-visual equipment.
  • Experience in one or more of the following: Google workspace, Microsoft 365 administration, Linux administration.
  • Experience working in a multiplatform environment with MacOS, Windows, Linux and ChromeOS.
  • Knowledge of Networking Protocols, VPNS and network security.
  • Must be eligible for National Service for the 2024/2025 year

WHAT ELSE YOU NEED TO KNOW

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.