Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

What You'll Do

As a Senior IT Systems Engineer, you will play a crucial role in maintaining and improving our systems and infrastructure. You will work closely with cross-functional teams, including both software, hardware, operations teams, to design, implement, and optimize our systems for high availability, fault tolerance, and scalability. You will also be responsible for proactively identifying potential issues and bottlenecks, driving incident response and post-incident analysis, and implementing automation and monitoring solutions.

Responsibilities:

• Solely responsible for design, install, configure, and optimize complex operating system platforms both in the cloud and on-premises. Ensure system integrity and develop long-term strategic plans for capacity utilization and system growth.
• Participate in incident response and resolution, conducting post-incident analysis, and implementing preventive measures.
• Mentor and provide technical guidance to junior members of the team, fostering a culture of continuous learning and improvement.
• Collaborate with cross-functional teams to define and refine system requirements, capacity planning, and disaster recovery strategies.
• Work with the on-site operations team to ensure proper management, maintenance, and scaling of hardware components.

What You'll Bring

• Over 9 years of experience with a proven track record of designing, implementing, and managing highly available and scalable systems.
• In-depth knowledge of server hardware, virtualization technologies, VPN, mass storage, and cloud platforms.
• Proficiency in Linux server administration and related tools.
• Ability to work independently and as part of a team.
• Familiarity with scripting languages (e.g., Bash, Python), and change management systems such as GitHub and Terraform.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Deep understanding of Linux/Unix systems administration and experience with cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes).
• Strong knowledge of networking principles, including TCP/IP, DNS, load balancing, and firewalls.

What Else You Need to Know