About You and The Role

Zipline has been serving the community all around Ghana now for over 3 years! We have made a ton of progress growing a strong, mission-oriented team based in Accra, Omenako, Vobsi, Sefwi-Wiawso, Anum, Krachi, and Mpanya. To ensure we can continue to set our teams up for success to serve our community & customers, we need to hire someone who has a deep knowledge of how to maintain a smart People system in Ghana in areas such as: professional growth & development, partnering with senior leadership to strategize how our team grows, and be a strategic partner in benefits management.

Our goal as a People team is to provide a world class and consistent experience that builds confidence and trust for all employees as we scale quickly. As a People Partner in Ghana, you will become an expert in our business and become a strategic thought partner for our leaders that will help the business navigate through the growth ahead of us.

This role will be based in Accra but will require frequent travel to our distribution centers around the country.

What You'll Do

• Become an expert on the business and the unique challenges Zipline faces as we continue to expand our business across Ghana
• Partner closely with Operational leads, providing guidance and holding them accountable for high performing teams that do amazing work, on time
• Act as a culture ambassador, emulating Zipline’s values and helping leads to incorporate them into their conversations around engagement, coaching & development and performance management
• Work closely with Leads on effective headcount planning and organizational design
• Coach Leads regarding the importance of effective onboarding for new hires/internal transfers and holding leads accountable to developing these plans
• Hold Leads accountable for giving clear and actionable performance feedback to everyone on their team through micro and macro feedback
• Give direct feedback to leaders when they aren’t meeting Zipline’s leadership expectations
• Drive company-wide performance calibrations and compensation reviews, ensuring a fair and equitable process
• Design intentional and scalable HR processes that work for our unique business
• Help to keep Zipline compliant with labor laws and regulations
• Assess team member concerns and complaints and work closely with legal counsel to conduct thorough, unbiased investigations and recommended outcomes

What You'll Bring

• 5-8 years of experience in a People or HR role
• Ability to build strong relationships and earn trust at with team members all throughout the organization
• Solid intuition on how to drive organization change in order to improve performance
• Ability to spot and help solve humans working with humans problems
• Physically accessible and approachable, there is no better way to keep your finger on the pulse of your business than by keeping yourself actively involved in your team and the company’s day-to-day affairs
• Demonstrated ability to deliver hard messages to leaders directly
• Ability to cut through complex issues and find simple solutions
• A high level of discretion with sensitive people information
• Ability to act impartially and objectively
• Organized and dependable
• Must have legal right to work in Ghana
• Ability to travel frequently to our various locations

What Else You Need to Know