Pharmacist – Fulfillment Operations Intern

Operations | Internship | Rwanda

ABOUT ZIPLINE

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

ABOUT YOU AND THE ROLE

As a Pharmacist Fulfillment Operations Intern, you will be part of Zipline’s fulfillment operations team, supporting the movement of health products from distribution centers to healthcare facilities in a safe, accurate, and timely manner. This role is designed for pharmacy students or pharmacy graduates who are interested in gaining hands-on experience in operational health logistics.

In this role, you will apply your pharmacy knowledge alongside operational and communication skills to support order processing, inventory handling, and customer experience. This cross-functional exposure will help you build a strong understanding of quality, compliance, and service delivery across the supply chain.

WHAT YOU'LL DO

Order Processing & Customer Experience (CCC)

• Receive and process orders from healthcare facilities through approved channels.
• Respond to inbound and outbound calls or messages from customers, providing clear and accurate information.
• Answer questions related to product availability, order status, and delivery timelines.
• Coordinate closely with warehouse and flight operations teams to support timely and accurate deliveries.
• Track orders, communicate updates, and escalate issues when needed
• Maintain accurate customer and order records in Zipline systems.

Warehouse & Fulfillment Operations

• Support inventory handling by receiving, inspecting, and storing health products according to quality and temperature requirements.
• Pick, pack, label, and verify orders to ensure accuracy, safety, and compliance before dispatch.
• Follow SOPs closely when handling medical and health products.
• Maintain a clean, organized, and safe workspace by following daily checklists and safety practices.
• Identify discrepancies or issues in inventory or orders and report them promptly.

Collaboration & Continuous Improvement

• Work closely with Fulfillment Operators, CCC team members, and Flight Operations to align on daily priorities.
• Participate in learning activities and process improvement efforts across fulfillment operations.
• Apply pharmacy knowledge to support quality, accuracy, and compliance in daily operations.

WHAT YOU'LL BRING

• Recent pharmacy graduates or pharmacy students who have completed their coursework and are seeking an internship to gain hands-on experience in operations.
• Basic understanding of pharmaceutical products, handling, and quality principles.
• Strong communication skills and comfort interacting with healthcare customers.
• Ability to follow SOPs and perform routine tasks with accuracy and attention to detail.
• Basic computer skills and willingness to learn operational systems.
• Willingness to support both warehouse work and customer coordination tasks.
  
  

Key Attributes

• Reliable, punctual, and proactive
• Committed to safety, quality, and compliance
• Clear communicator and team player
• Curious, eager to learn, and motivated by health impact
• Passionate about Zipline’s mission

WHAT ELSE YOU NEED TO KNOW

• Must have legal right to work in Rwanda
• Must be willing to relocate to any of our distribution centers (Muhanga, Kayonza and Karongi).
• Must be willing and able to work a Shift-based schedule including nights, weekends and public holidays.
• Must be willing and able to work for a period not less than 40 hours/week.
• This is a full-time, six-month internship based at any of our distribution centers.

Once hired you will go through a rigorous training program with Zipline Academy to gain a deep understanding of our history, our mission, our impact, and our supply chain system. The program includes a thorough Fulfillment Operations training that covers blood, medical product and animal health products expertise, inventory management and customer service.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position, please apply!