hero
3,046
companies
3,461
Jobs
If you are a Techstars portfolio companyclaim your profile.

Product Success Manager (AMS) - Location Flexible

ZoneIn

ZoneIn

Product
United States · Remote
Posted on Saturday, July 6, 2024

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 300 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

Teamworks AMS is a human performance optimization platform designed to meet the needs of modern sports and military organizations. Currently integrated with more than 100 different technology products, Teamworks AMS is an athlete management system that serves as the source of truth for physical performance data, nutrition, medical record-keeping, and more.

We are looking for a driven, conscientious Product Success Manager to manage various client projects, including stakeholder engagement, needs analysis, reporting, requirement scoping, and data management. The person in this role will combine technical problem-solving and ingenuity to provide exceptional client solutions.

This role is an excellent opportunity for the right candidate to pioneer the next frontier in human performance technology and to contribute to the continued rapid scaling of one of the fastest-growing companies in sports tech.

Responsibilities:

  • Build deep relationships with customers; understand how AMS and other Teamworks products will add value to their operations and collaborate with them to achieve their goals.

  • Master AMS’s product functionality in order to communicate technical capabilities to customers.

  • Create and maintain customer project plans to drive engagement and usage of the AMS platform.

  • Collaborate with customers to solve their human performance data challenges.

  • Perform platform and client support, including troubleshooting, testing, reporting problems, and collaborating on solutions.

  • Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to drive value.

Requirements:

  • 3+ years of applied sports science experience in a high-performance sport environment.

  • Familiarity with high-performance coaches, support teams, and the typical workflows of multidisciplinary teams.

  • Strong familiarity with any athlete data management system, medical software, and/or Smartabase.

  • Sport science or similar degree.

  • Excellent MS Excel skills.

Preferred Requirements:

  • Experience using sports science equipment for testing and monitoring, including sensor technology.

  • Experience using data management & visualization tools to make informed decisions and recommendations; experience with data analysis and statistical packages such as R, Python, Tableau.

Desired Traits:

  • Driven to deliver high-quality products and services; conscientious, thorough and precise.

  • Strong initiative and self-direction; able to understand, react to, and motivate others in changing conditions.

  • Thrives working on a variety of initiatives at a fast pace.

  • Direct, trustworthy communication style.

  • Confident, quick, and well-informed decision-making style.

  • Aligned with Teamworks’ core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What Teamworks offers:

  • A role in shaping the future of sports and a career that grows as the company grows.

  • An exceptional culture of high achievement and teamwork.

  • Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.

  • Financial security through competitive compensation and incentives.

  • A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match.

  • Additional educational opportunities via Range can be used for courses, conferences, and other options.

  • Unlimited paid time off.

  • Company equity.

  • 100% remote-optional work setting.

Founded in 2006, Teamworks started out as a messaging platform supporting collegiate football teams. Since then, we have raised five institutional rounds of funding totaling over $165M. Our B2B SaaS product offerings have grown to solve complex operational workflows involving communications, scheduling, data collection, rules compliance, and other issues specific to elite athletics. In addition to providing the premier operations platform serving the sports industry, we’ve also built or acquired the top solutions for Athlete Academic success (Retain), Alumni Engagement (Communities), Athlete Experience (Pulse), Compliance Services (ARMS), Name, Image, and Likeness (INFLCR), Sports Performance & Nutrition (Notemeal), Recruiting (Whistle), and Human Performance (Smartabase). Our product suite continues to grow, and we are the preeminent tech provider serving top-tier athletic organizations.

Our offices in Durham, Denver, Richmond, and Brisbane are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email people@teamworks.com.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.