Who we are:

At Clearstep, we believe healthcare should be easy. We build technology that enables patients to find the exact right care while also allowing healthcare systems to tackle the most pressing capacity issues in their organization. As the most prevalently adopted self-service, AI triage platform (both in the federal and commercial spaces), Clearstep is on a mission to improve outcomes for patients and providers alike. Clearstep reaches patients in all 50 states, having directed millions of patients to the best care at the right time.

Why work with us

You should consider joining us if you are looking for mission-oriented work, are driven to improve the healthcare experience, are excited to catalyze change in a complex industry, and want to build a solution that can help your friends/family easily navigate healthcare. Clearstep provides abundant opportunities for individual career growth in addition to giving you the chance to directly impact the success of an innovative market leader in the AI healthcare industry.

Core responsibilities:

Implementation

• Lead end-to-end customer implementations of Clearstep’s technology from project kickoff through post go-live customer support
• Develop implementation briefs, requirements decks, and project plans to enable a smooth and timely delivery
• Create, submit, and prioritize (in partnership with product leadership) user stories tied to the configuration requirements of the customer

Customer Success:

• Build strong customer relationships, serving as a partner for our stakeholders throughout their engagement
• Understand challenges faced by the customer and identify opportunities to leverage Clearstep technology to address pain points
• Serve as the voice of the customer in internal product meetings, ensuring customer requests are reflected in the Clearstep product roadmap
• Develop customer-facing assets including presentations, ROI analyses, and quarterly updates in an effort to strengthen and advance customer relations
• Coordinate customer requests and communicate upcoming product releases

Product & Data

• Conduct in-depth analyses to help support product decisions with data-driven insights
• Serve as the company's analytics SME, developing reports and dashboards to support the needs of the business
• Administer Tableau access for both internal stakeholders and customers
• Onboard customers into Tableau, building custom dashboards that address the customer’s requirements
• Monitor user feedback and data trends to inform product improvements

Operations Support

• Collaborate with internal product, engineering, marketing, and sales teams on company initiatives
• Conduct market analyses to understand Clearstep competitors and opportunities for Clearstep
• Partner with leadership on ad-hoc projects addressing various needs of the business

Requirements:

• 5+ years work experience, preferably in healthcare and/or at a startup
• Excellent Excel and Powerpoint skills to analyse and visualize data and communicate key messages
• Proficiency in Tableau or similar reporting tools, with the ability to design dashboards, automate workflows, and generate actionable insights to support decision-making.
• Understanding of basics agile development methodologies and the software development
• Possess advanced communication skills (written and verbal) + an ability to translate data into a compelling story
• Ability to learn quickly and proactively take ownership over core responsibilities
• Ability to thrive in a fast-paced, highly collaborative, customer-first environment
• Demonstrated ability to handle multiple competing priorities without sacrificing a high degree of quality
• Comfortable translating ambiguous initiatives/requirements into actionable project plans
• Passionate about solving the most prevalent and complex problems facing healthcare organizations

Nice-to-haves:

• Experience developing and implementing customer success strategies
• Interest in business development/sales efforts (attend conferences, conduct demos, develop sales assets, etc.,)
• Based in Chicago or NYC (open to remote)

Compensation + Benefits:

• Competitive salary, commensurate with experience
• Stock compensation plan – you’ll be a Clearstep co-owner
• Health insurance
• 401k with 4% match
• Flexible work schedule and unlimited PTO
• Monthly WFH and Health stipends
• Fully remote with one day a week of in-person time recommended
• Strong emphasis on collaborative learning and career development