Volunteers of America Mid-States

Essential Innovations
Essential Innovations

Full-time, Part-time

New Albany, IN, USA

Posted on Sep 18, 2026
Position: Direct Support Professional II – In-Home Support
Location: New Albany, IN
Job Id: 1269
# of Openings: 4
POSITION TITLE: Direct Support Professional II – In-Home Support (DSP II)
LOCATION: New Albany, Indiana
STATUS: Full-Time and Part- Time, Hourly, Non-Exempt
PROGRAM: Intellectual & Developmental Disability Services
REPORTS TO: Non-Residential Service Coordinator
INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee
Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
JOB SUMMARY AND QUALIFICATIONS:
The Direct Support Professional II - In Home Support (DSP II) provides person-centered support to individuals with intellectual and developmental disabilities receiving services through waiver programs. The DSP II assists individuals in achieving greater independence, community inclusion, personal growth, and quality of life while ensuring their health, safety, dignity, and rights are maintained. The position provides direct care, developmental training, assistance with activities of daily living, and support in achieving individualized goals.

Qualifications:
  • High school diploma or GED.
  • Valid driver's license with an acceptable driving record.
  • Reliable transportation with proof of insurance.
  • Ability to read, write, and understand English.
  • Computer literacy.
  • Ability to lift at least 25 pounds.
  • Strong communication and interpersonal skills.
  • Strong organizational and documentation skills.
  • Ability to establish positive relationships with individuals served and their families.
  • Compassion, patience, professionalism, and reliability.
  • Ability to obtain and maintain CPR/First Aid Certification and Medication Administration Certification.
Preferred Qualifications
  • Experience working with individuals with intellectual or developmental disabilities.
  • Previous experience in AFC, CIH, FS, or HCSB programs.
  • Experience with behavior support and crisis intervention techniques.
  • Knowledge of person-centered supports.

RESPONSIBILITIES:
Direct Support Responsibilities
  • Monitor the comfort, health, and safety of individuals served.
  • Assist with medical, nutritional, and personal care needs.
  • Implement individual support plans, service goals, and behavior support plans.
  • Provide emotional support and use therapeutic behavioral reinforcement techniques.
  • Encourage participation in community-based activities that promote social inclusion and independence.
  • Provide transportation to appointments, recreational activities, volunteer opportunities, and community events.
  • Assist with the development of independent living, communication, social, and self-advocacy skills.
  • Support individuals with housekeeping, meal preparation, shopping, budgeting, and laundry.
  • Provide medication reminders and documentation in accordance with regulations and agency policies.
  • Assist individuals with money management and purchases.
  • Respond appropriately to emergencies, incidents, and behavioral situations.
  • Perform other duties as assigned by the supervisor.
Programmatic Responsibilities
  • Attend required training programs and mandatory staff meetings.
  • Follow agency policies related to incident reporting, abuse prevention, confidentiality, and infection control.
  • Complete all required daily, weekly, and monthly documentation accurately and timely.
  • Communicate individual progress with supervisors and team members.
  • Monitor and document progress toward individual goals and objectives.
  • Communicate effectively with healthcare providers, case managers, guardians, family members, and other stakeholders.
  • Maintain confidentiality in compliance with HIPAA and agency requirements.
  • Maintain current CPR, First Aid, and Medication Administration certifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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