Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

About the Gorgias Convert Engineering Team

Convert team's primary goal is unlocking new ways for brands to generate more sales in collaboration with customer service teams without sacrificing the quality of customer experience.

By building new revenue-oriented products (and also adapting existing ones e.g. Chat) Gorgias should influence and generate new sales for the merchants.

Learn more about the projects here.

Tech stack:

• Python, Flask, Fast API

• Kafka, Flink, RabbitMQ, Celery, Debezium

• PostgreSQL

• ClickHouse, CubeJS

• GCP (Google Cloud Platform), Cloud Functions

• NodeJS, TypeScript, React, Redux, Less

• Storybook, Chromatic, Jest, React Testing Library

The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Bucharest (Romania), and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

What You'll Do

• Build new user-facing features for Gorgias Convert

• Collaborate closely with our product and design teams to create visually appealing, responsive, and highly performant features that meet our customers' needs

• Optimize applications for maximum speed and scalability, ensuring a seamless user experience across different devices and browsers

• Write clean, maintainable, and well-documented code while following best practices and industry standards

• Work in an agile development environment, participating in code reviews, and collaborating with cross-functional teams

Who You Are

• 5+ years of software development experience, demonstrating strong frontend skills in usability, performance, and accessibility

• 5+ years of professional experience in frontend development using React and TypeScript

• Demonstrate knowledge of HTML5, CSS3, and general web best practices

• Experience working with APIs. Our backends are built in Python (Flask and FastAPI) and Node.js (Express)

• Capable of delivering reliable software with proficiency in various testing levels, including unit, integration, and end-to-end testing

• Thrive in a high-impact, highly collaborative, fast-paced work environment of a startup

• Demonstrate a deep understanding of vanilla JS, ES2015+ syntax, and the entire JavaScript ecosystem

• A product-focused mindset with a strong sense of ownership, always prioritizing customer value

Nice to Have

• Experience in building two-way communications using WebSockets or alternative communication protocols

• Collaboration experience with a design team and working with a design system

Perks and Benefits

🏖️ 5-week vacation + 2 weeks of RTT

🤕 Paid sick leave

🧸 Paid parental leave (16 weeks)

💻 Latest MacBook Pro

🍽️ Personal credit card to buy lunches (we use Swile)

🏥 We provide private health insurance (we use Alan)

💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

📚 Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope)

🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people & the video of the September 2023 P&E team retreat in Romania)

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com