Operations Team Member
Hackajob
Operations
Scotland, UK · Cardiff, UK · Glasgow, UK
Posted on Mar 10, 2026
hackajob is collaborating with Heathrow to connect them with exceptional professionals for this role.
Description
Within Heathrow’s Business Services function, The Operations Team member is required to be a dynamic and flexible resource supporting the delivery of the end-to-end Operations Team service, with a specific focus on facilities management, equipment management, and mail room services.
This 12 month FTC will require the successful candidate to work on-site 5 days per week.
Responsibilities
Description
Within Heathrow’s Business Services function, The Operations Team member is required to be a dynamic and flexible resource supporting the delivery of the end-to-end Operations Team service, with a specific focus on facilities management, equipment management, and mail room services.
This 12 month FTC will require the successful candidate to work on-site 5 days per week.
Responsibilities
- Deliver general facilities support to maintain a safe, well‑functioning working environment across the centre.
- Manage daily electronic document processes, including inbound/outbound mail and archiving to digital formats.
- Support IT equipment provision through asset deployment, stock control, and basic end‑user troubleshooting.
- Provide high‑quality administrative support for Operations projects within the centre.
- Work with internal customers to resolve service issues and identify opportunities for improvement.
- Escalate issues when required and assist with additional queries or initiatives as needed.
- Competence working with Microsoft Office, specifically Word and Excel
- Committed to the delivery of excellent customer service, evidence through working in a previous customer service role
- Proven ability to take ownership and work on own initiative
- Ability to maintain resilience when dealing with issues and complaints
- Previous administration and/or facilities experience
- Knowledge of applicable Health & Safety legislation
