Senior Business Analyst, Anti-Fraud Solutions
Hackajob
Description
As a Senior Business Analyst with the Anti-Fraud Analytics Business Operations team, you will lead the onboarding, training, and development of new Business Analysts and interns, ensuring a high-performing and knowledgeable team. You will manage work intake, prioritize assignments, and optimize resource allocation according to workload and capacity, serving as a central hub for team coordination. Your expertise in analytical tools like Power BI and project management platforms such as JIRA will empower you to develop dashboards, reports, and executive-ready presentations that communicate complex findings with clarity.
You will support high-visibility projects, partner with cross-functional teams, and drive process improvements that enhance employee experience, customer engagement, and business intelligence. Your role blends individual analytical contributions with leadership responsibilities, offering an opportunity to make a tangible impact across the organization.
Responsibilities
Key Responsibilities
- Lead onboarding, training, and development of new Business Analysts and interns.
- Review, prioritize, and assign incoming work across the team.
- Monitor workload, capacity, and work intake trends; adjust resource allocation as needed.
- Support complex or high‑visibility projects requiring structured analysis and documentation.
- Develop dashboards, reporting, and presentations using Power BI and similar tools.
- Create clear, executive‑ready PowerPoint materials and communications.
- Utilize JIRA and workflow tools to track work progress and team metrics.
- Partner across teams to support process improvement, employee experience, customer engagement, business intelligence, and product support initiatives within the Anti‑Fraud Analytics environment.
Required Skills & Qualifications
- 3+ years' experience in business analysis, operations, or project/program management.
- Strong organizational and prioritization skills.
- Ability to analyze data and provide clear insights and recommendations.
- Strong communication and presentation skills; ability to interact with senior leaders.
- Experience creating dashboards, reports, and structured PowerPoint presentations.
- Familiarity with project/workflow management tools such as JIRA and Power BI.
- Experience with operational analytics, data interpretation, or process improvement.
- Experience supporting cross-functional initiatives in product, customer, or employee experience.
- Insurance or fraud‑related industry experience or familiarity preferred.