Customer Success Manager:in (m/f/d)
i-flow
Customer Service, Sales & Business Development
Posted on Thursday, July 13, 2023
We rethink digital use cases and break through the toolchain of today’s industrial companies with our solution. We are revolutionizing the use of IIoT and data-driven use cases. Our customers from the automotive, mechanical engineering and automation sectors rely on us all over the world.
You are to make a decisive contribution to this and to our growth. You are expected to play a leading role in achieving our goals and take responsibility for the success of our customers with i-flow. Do you feel like it?
What you can expect:
- Develop and implement customer success strategies to ensure high customer satisfaction and retention
- Proactively communicate with clients to understand their needs and identify emerging issues early on
- Collaborate with sales and product teams to ensure clients’ expectations are met and feedback is utilized for product improvement
- Provide training, resources, and support for clients to successfully achieve their goals with i-flow solutions
- Regularly report and track customer satisfaction, usage data, and retention metrics
- Identify upselling and cross-selling opportunities within the existing customer base
- Participate in client meetings and presentations to build long-term relationships and strengthen trust in our solutions
What you bring to the table:
- Bachelor’s degree in Business, Engineering, or a related field
- Strong communication and interpersonal skills with the ability to effectively present and communicate at various organizational levels
- Solution-oriented mindset and approach with a strong focus on customer satisfaction
- Self-starter with excellent time management and organizational skills
- Ability to work in a fast-paced environment and adapt to changes
- Knowledge of the IIoT and data management industry is a plus
What you can look forward to:
- Work in an appreciative environment (e.g., flat hierarchies, bi-directional feedbacks, regular team events) with a fun team
- We trust you and your flow and therefore offer you a mostly self-determined work model(work from anywhere and at any time)
- We pursue our vision with focus and live an open feedback culture in the team (e.g., regular 360° feedback sessions)
- We offer a starter pack with the latest hardware(choose your own, also for private use) incl. Noise Canceling Headphones, Ultra Wide Monitor, Mechanical Keyboard and MX Master mouse
- We offer you a competitive salary with performance-based incentives
Will you join us in fundamentally changing how the industry works with data? Then become part of our team now.
