About Us:
Peer Robotics is revolutionizing manufacturing automation with collaborative mobile robots designed to work seamlessly with humans. Our patented technology enables robots to learn from humans in real-time, making automation accessible to Small and Medium Manufacturers across the US. Our robots can automate the movement of existing trolleys and pallets across manufacturing and distribution facilities, enabling automation without changing existing assets or infrastructure.

Our Mission:
We believe the future lies in collaboration between humans and robots. Our patented technology enables robots to learn from human demonstration, making automation accessible for Small and Medium Enterprises (SMEs) who have traditionally been excluded from adopting advanced robotics solutions due to cost, complexity, and implementation barriers.

Role Overview
Customer Success Engineer bridge our cutting-edge robotics technology with real-world manufacturing environments. You'll lead robot deployments at customer sites while contributing to product development based on field insights. This role combines 60% field engineering, 25% software/hardware development, and 15% ongoing customer success.

Ideal Background: 2-3 years deploying automation solutions or mobile robots in manufacturing environments.

Responsibilities

Field Deployment & Integration (60%)

• Lead end-to-end deployment of Peer 3000 robots including site assessment, hardware setup, software configuration
• Train customer personnel on robot operation, maintenance, and troubleshooting
• Diagnose and resolve complex technical issues during deployment and operations
• Optimize robot performance for specific customer environments and workflows
• Document deployment processes and create troubleshooting guides

Development Contribution (25%)

• Develop field-driven improvements based on real deployment experiences
• Build integration tools to streamline deployment and reduce complexity
• Conduct field testing of new features and provide engineering feedback
• Address field-identified issues and contribute to product enhancements
• Automate deployment processes to improve out-of-box experience

Customer Success (15%)

• Serve as primary technical contact for deployed customers
• Collect and document customer feedback to drive product roadmap
• Handle technical escalations and coordinate with internal teams
• Build strong relationships with customer engineering and operations teams

Required Skills

• Field Experience: 2-3 years deploying mobile robots/automation in manufacturing
• Industrial Systems: Expert in site assessment and deployment challenge identification
• Software Development: ROS2, C++, Python, SLAM, & motion planning
• Networking & IT: Experience with industrial WiFi networks and IT team collaboration
• Electrical/Mechanical: Strong assembly and inspection experience
• Experience with CAD software for mechanical design and/or electrical components
• PLC & Automation: Working knowledge of PLCs, industrial sensors, automation systems

Preferred Skills

• Manufacturing workflow and material handling process understanding
• Industrial safety standards and compliance knowledge
• ERP/MES system integration experience
• Project management of multi-stakeholder technical projects
• Customer-facing communication and relationship building skills

Personal Attributes

• Customer empathy with genuine care for deployment success
• Ownership mindset - take full responsibility for project outcomes
• Problem-solving approach that's both strategic and hands-on
• Travel flexibility for frequent industrial site visits

Compensation and Benefits

• Comprehensive health, dental, vision insurance
• Complete freedome to take ownership and execute
• Opportunity to revolutionize manufacturing automation for American SMMs
• Work with world-class robotics team on technology deployed in production
• Direct customer impact and meaningful relationship building