Through a unique blend of social and financial assistance, Samaritan connects vulnerable populations with vital resources and community support. Health and human services agencies leverage Samaritan to foster engagement among homeless communities, facilitating access to essential services like healthcare, utilities, and housing. With a proven track record of improving outcomes, Samaritan is scaling its reach with a mission to support 250,000 people facing homelessness across the U.S.

Samaritan is a technology platform designed to increase client engagement with health and human services so they can access benefits, manage chronic conditions, and gain self-sufficiency. We partner with Medicaid Managed Care Organizations (MCOs) and frontline community-based organizations (CBOs) and community health centers (CHCs) that sign clients up for a Samaritan Membership, providing extra financial and social support on their journey to better health and housing.

You’ll lead our regional efforts to both grow and retain Samaritan’s impact across California and the Western Region (may include Arizona and Washington). This includes recruiting and onboarding new partners, ensuring successful implementation, managing long-term partner success, and driving measurable results for our health plan customers. You’ll be responsible for building trusted customer relationships, coordinating internally to align delivery across teams, and protecting renewal and expansion opportunities by delivering on shared outcomes.

Partner Development & Management

• Develop and execute outreach strategy to recruit new CBOs and healthcare providers aligned with Samaritan’s mission.
• Proactively introduce the platform to decision-makers at clinics, shelters, and service providers.
• Deliver tailored proposals that align with prospective partner needs.
• Manage a pipeline of potential partners and share learnings with internal teams.
• Lead onboarding and implementation in collaboration with internal teams.
• Provide strategic support to ensure partner success post-launch, including performance reviews, training refreshers, and impact reporting to drive continued engagement with samaritan’s platform and create life-changing outcomes for the Samaritan Members we reach.

Customer Success & Delivery Leadership

• Serve as primary relationship owner for active health plan customers post-sale.
• Lead quarterly business reviews (QBRs), sharing impact metrics, implementation progress, and partner performance.
• Identify and mitigate risks to customer outcomes across member engagement, partner execution, and internal delivery.
• Collaborate with Partner Success Leads to escalate and resolve CBO performance issues.
• Coordinate across Sales, Product, Member Outcomes, and Operations to ensure we’re aligned and delivering on customer commitments.
• Standardize customer-facing workflows, rituals, and reporting to ensure consistent delivery and visibility.
• Prepare for and support customer expansion and renewal conversations.
• Support hiring, onboarding, and alignment of future regional partner or delivery leads.

• 5–7+ years in partnerships, customer success, healthcare operations, or implementation, ideally in Medicaid, social impact, or public health settings.
• Proven ability to manage complex customer relationships and internal cross-functional delivery.
• Experience working with MCOs, CBOs, or government-funded programs.
• High emotional intelligence and comfort engaging both frontline staff and executive leadership.
• Highly organized, proactive, and adaptable in a startup environment.
• Familiarity with CRM tools like HubSpot or Salesforce.
• Deep commitment to equity and improving health and housing outcomes for vulnerable populations.

We offer a competitive base salary plus performance-based bonuses tied to customer and partner success. Our benefits include health, wellness, and professional development stipends, plus WFH support and opportunities for advancement.

If you’re passionate about systems change, strong execution, and making measurable impact with trusted community partners, we’d love to hear from you.