School Operations Manager

Applications close: Wednesday 10th December 2025

Interview date: Week Commencing 15th December 2025

Preferred Start date: 7th January 2026 (or as soon as possible thereafter)

Location: Our office is in Hoxton, London. Successful applicant must be able to reach schools in West, South and South West of London. Access to schools within an hour (advantageous that you live SW London)

Hours: 37.5 Hours per week - with regular weekend and evening work for site visits

• Hybrid role, with 2 days required in the office

• You will be a point of escalation to support the On-call team on a rotation once a week and approximately once every 8 weeks

Requirements: Clean UK driving licence and access to a car (preferable)

Salary: £33,000 - £37,000 pro rata per annum

Contract Type: Full Time Permanent

About us

School Space aims to create thriving schools at the centre of thriving communities. We do this by partnering with schools across the UK to hire out their spaces in the evenings and weekends to a range of community groups. The income generated is used by our partner schools to improve educational outcomes and facilities for their students, in addition to building a stronger connection with the surrounding community.

Our culture

Since we were founded as a social enterprise by two school students in 2011, we've grown to become a tight knit team of around 25 people who are united by a goal of changing the education sector for the better. We also have a fabulous remote team of over 200 Community Connectors (on-site part time team members) who work at our partner schools in the evenings and weekends.

You will become part of a team who have generated £10 million for schools, taken part in prestigious programs by top names such as Techstars and Goldman Sachs, and been recognised as one of Escape the City’s 100 best organisations to escape to, finalists in the UK’s best Social Enterprise award, and winners of Digital Agenda’s Impact Tech award.

From working directly with the founders, to regular training days, daily stand-ups and socials, we encourage all team members to contribute to our culture and aim to develop every team member at School Space. We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact. Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these.

School Operations Manager

Why does this role exist?

Our operation covers 65 schools (and growing), 200+ incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually. Our Community Connectors staff each school in the evenings and weekends, and our School Operations Managers would line manage this team to achieve success on the ground.

The School Operations Manager is responsible for managing a group of our Community Connectors, Community Leaders and Community Experience Coordinators to fulfil our school contract obligations. You will work closely with our People and Account Manager teams, but it is your role to ensure our on the ground team is empowered to do their job and keep our partner schools and the community groups that use them delighted with our service.

What will you be accountable for?

Training and on the ground engagement

You will be regularly visiting your schools and the staff who work there to ensure that performance is high and the school and customers see a fantastic service level from us.

Smooth Operations

You will be responsible for making sure our operation of local team members runs without a hitch. The primary success factor involved with this is ensuring that our events are serviced by an engaged and well trained Community Connector team, delivering a high level of customer support, ensuring a positive customer experience on site.

Line Management

Whilst most of our remote team work between 5-15 hours per week, they need a point of contact, and you must master supporting them individually whilst drawing on others in your team such as Community Leaders and Community Experience Coordinators, who also work in the field to balance this responsibility.

Team Working

You will oversee junior team members' work in our staffing and customer service team and provide support and advice on dealing with tricky issues. You will work with them to manage their workload and ensure tasks are completed to a high standard.

How will you know it’s going brilliantly?

• You are achieving a high satisfaction score from our schools and contracts are retained
• The users of our venues are scoring our service/schools highly on our feedback reports with any staffing issues being tackled head on with swift resolution
• All Community Experience Coordinators are supported to ensure that the Customers issues are resolved quickly on the ground, and escalated quickly
• Community Connectors and Team Leaders are completing their role correctly
• School events and calendars are efficiently updated
• Community Connector staff churn remains low and staff have a high satisfaction and engagement score on their surveys

What will help you succeed in this role?

• Experience in leading communities, or managing large groups of people to success.
• Empathy and excellent people skills - an ability to manage but also inspire via ‘low touch’ methods including innovative techniques.
• High level of Customer issue management skills
• Excellent time management and prioritisation skills.
• Excellent verbal communication skills, comfort using basic tech tools such as slack.
• The ability and desire to work in a fast-paced, challenging environment with peers who challenge you to constantly improve.
• Comfort in working evenings and weekends, as training and site visits will have to be done in these hours

School Space Safeguarding Statement:

School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.

If you have any questions about the role you are also welcome to contact us on team@school-space.org.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

INDHP