Community Experience Coordinator

Applications close: 9am 11th December 2025

Interview date: Week Commencing 15th December 2025

Preferred Start date: Week commencing 12th January 2026 (with availability for training week commencing 5th January 2026)

Location: Across our schools sites (see below for role and location breakdown)

Hours: Roles vary from 15 to 32 hours per week. Weekday Hours between 16:30-23:00, Weekend Hours between 7:00-23:00 (see below for role and location breakdown)

Salary: £15 per hour (£29,250 per annum equivalent).

Contract Type:
Permanent, Flexible

About us

School Space aims to create thriving schools at the centre of thriving communities. We do this by partnering with schools across the UK to hire out their spaces in the evenings and weekends to a range of community groups. The income generated is used by our partner schools to improve educational outcomes and facilities for their students, in addition to building a stronger connection with the surrounding community.

Our culture

Since we were founded as a social enterprise by two school students in 2011, we've grown to become a tight knit team of around 30 people who are united by a goal of changing the education sector for the better. We also have a fabulous remote team of over 200 Community Connectors who work at our partner schools in the evenings and weekends.

You will become part of a team who have generated over £8 million for schools, taken part in prestigious programs by top names such as Techstars and Goldman Sachs, and been recognised as one of Escape the City’s 100 best organisations to escape to, finalists in the UK’s best Social Enterprise award, and winners of Digital Agenda’s Impact Tech award.

From working directly with the founders, to regular training days, daily stand-ups and socials, we encourage all team members to contribute to our culture and aim to develop every team member at School Space. We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact. Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these.

Why does this role exist?

Our operation covers 65 schools (and growing), 200+ incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually.

The Community Experience Coordinator role exists to provide School Space’s customers, both community users and schools, with an outstanding experience. You will meet our customers where they are at, on our school sites, and be responsible for addressing their issues, sharing important updates, managing booking changes through our online systems and supporting our team of Community Connectors to ensure they are providing an excellent experience also. Your work supports School Space’s operational standards, income generation via community lettings, and the overall safety and satisfaction of customers using the site.

Key Responsibilities:

Site Operations & Security

● Opening, securing, and locking down school sites in line with procedures.

● Maintaining safe, clean, and suitable spaces for all lettings activity.

● Supporting our customers during their bookings to answer any queries, whilst ensuring they are complying with our Terms and Conditions

Customer Experience & Communications

● Being the face of School Space during lettings on site, supporting customers on site during your shifts

● Handing online customers queries that have been escalated by Community Connectors or have been sent through by customers at schools within your cluster

● Resolving customer issues through email or phone communications, including, meeting them on site if needed

● Responding to customer breaches of T&Cs, ensuring clear communication and agreed outcomes

● Managing booking amendments, confirming changes, discussing options where needed, and creating new bookings, especially during exam periods where busy spaces may become unavailable

Community Connector & Scheduling Support

● Providing phone and chat support to Community Connectors across all of our schools through our On Call line to help them address live issues during your shifts

● Supporting staff scheduling including checking rotas meet requirements and ensuring shift cover is in place

Requirements to succeed in the role:

● Strong communication skills — able to speak confidently with customers, adapt tone, and provide clear, timely updates.

● Reliability and responsibility, particularly when handling site security and out-of-hours operations.

● Confidence in problem-solving, especially when managing last-minute changes or customer movements.

● Good organisational ability to manage bookings, follow processes, and keep systems updated

● Calm and professional approach when handling complaints, breaches, or customer concerns.

● Flexibility to work variable hours across multiple school sites.

● A customer-focused mindset, with a commitment to creating positive experiences for all community users.

● Tech Proficiency to allow you to use our systems effectively and confidently

● Ability to work independently while knowing when to escalate issues

How will you know it’s going brilliantly?

● You’ll be able to give quick, confident, and well-informed answers to questions about your schools — whether they relate to the site itself, the Community Connector team, or your customers.

● Customers across your sites will recognise you as a reliable, solutions-focused problem solver.

● Schools will experience minimal disruption from lettings activity because T&Cs are consistently upheld and all spaces are left clean, tidy, and ready for use.

● The schedule for your sites is correct and gaps are filled well in advance

● Community Connectors who need on-call support will receive calm, clear guidance that helps them reach an effective resolution.

Geographic Clusters and Example Work Schedules:

Each role covers a cluster of schools within a specific geographic area. Clusters and weekly hours are subject to change with School Space’s portfolio of schools, and the role will require travel to all sites.

Cluster 1 – Central & West London

Ada College – SW1V 4LD

Millbank Academy – SW1P 4HS

Pimlico Academy – SW1V 3AT

Wyvil Primary School – SW8 2TJ

Phoenix Academy – W12 0RQ

Hammersmith Academy – W12 9JD

St Cecilia's – SW18 5JR

Earlsfield Primary School – SW18 3QQ

St Michaels Primary – SW18 5SQ

Avg. Weekly hours: 23.25

Cluster 2 – South & South-West London

Harris Academy Clapham – SW4 8LD

Trinity Academy – SW2 1QS

The Charter School North Dulwich – SE24 9JH

The Charter School East Dulwich – SE22 8PU

Harris Girls' Academy East Dulwich – SE22 0NR

Harris Boys Academy East Dulwich – SE22 0AT

Ivydale Primary School – SE15 3BU

Newlands Academy – SE15 3AZ

Lyndhurst Primary School – SE5 8SN

Avg. Weekly Hours: 32.75

Cluster 3 – South-East London

St Saviour’s & St Olave’s – SE1 4AN

The Charter School Bermondsey – SE16 4EE

Conway Primary School – SE18 1QY

Woolwich Poly Boys School – SE28 8SP

Woolwich Poly Girls School – SE28 8SP

St Paul’s Academy – SE2 9PX

Orion Eden Park – BR3 3QJ

Avg. Weekly Hours: 22.25

Cluster 4 – North & East London

The Bridge Academy – E2 8BA

Morpeth School – E2 0PX

Holy Family School – E17 9RT

Kelmscott School – E17 8DN

All Saints Catholic High School – N16 5AF

St Monica's Primary – N1 6QN

Stroud Green Primary – N4 3EX

St Aloysius’ College – N6 5LY

Avg. Weekly Hours: 22.25

Cluster 5 – Outer North & East London / Essex

Bobby Moore Academy – E20 2AE

King Harold Academy – EN9 1LF

St Mary’s CofE High School – EN7 5FB

Harris Academy Rainham – RM13 9XD

Harris Academy Ockendon – RM15 5AY

Hylands School – CM1 3ET

Harris Academy Falconwood – DA16 2PE

The Compton School – N12 0QX

Southgate School – EN4 0BL

Avg. Weekly Hours: 24

Cluster 6 – South-West Outer London / Surrey

Harris Academy Sutton – SM2 5QP

Nonsuch High School for Girls – SM3 8AB

Wallington High School for Girls – SM6 0PH

Carshalton High School for Girls – SM5 2QX

The John Fisher School – CR8 3YP

Turing House School – TW2 6LH

Uxbridge High School – UB8 2PR

Avg. Weekly Hours: 29.25

Cluster 7 – North of London / Home Counties

Future Academies Watford – WD25 7HW

The Grange Academy – WD23 3AA

Barclay Academy – SG1 3RB

Amersham School – HP7 9HH

The Highcrest Academy – HP13 7NQ

Mount Grace School – EN6 1EZ

Avg. Weekly Hours: 15.5

Cluster 8 – Regional / Outlying

The Bishop’s Stortford High School – CM23 4SH

Guilsborough Academy – NN6 8QE

Malcolm Arnold Academy – NN2 6JW

Southfield School – NN15 6HE

Langtree School – RG8 0RA

Greyfriars Catholic School – OX4 3DR

King’s School Hove – BN3 8BN

Winton Community Academy – SP10 2PS

Fairfield High School – BS7 9NL

The Wren School — RG30 2BB.

Borden Grammar School –ME10 4DB.

Hamstead Hall Academy — B20 1HL.

Avg. Weekly Hours: 22

School Space Safeguarding Statement:

School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you have any questions about the role you are also welcome to contact us on team@school-space.org

INDLP